Return Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at via our contact form.
Returns can be send either USPS or UPS to
Down East Enterprise
Returns Department
680 Commercial Street
Rockport, ME 04856
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, personal care goods (such as soap), and hats. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
As each situation is different, please reach out to us via our contact form.
Privacy Policy
At Down East Enterprise, Inc., we are committed to making our websites and online properties useful to you, while also protecting your privacy. This privacy policy describes our online information practices and the choices you can make about the way we collect and use your information.
This policy applies to
and other digital properties owned by Down East Enterprise, Inc.
Please read this privacy policy carefully before accessing the websites listed above. By accessing the sites, you agree to let us collect and use your information, including personal information, in the manner described below. If you don’t want us to collect and use your information in this manner, please do not use the websites listed above.
We might revise this privacy policy every so often, so please check back to read the current version. If we revise the policy in a material way, we will let you know by putting a notice on the home page of our websites and we will post the changes here.
If you have any questions about this privacy policy, please send an email to online@downeast.com. We are happy to address your questions.
What types of information do we collect from visitors to the website?
The information we collect falls into two categories: personal information, which you voluntarily provide to us, and non-personal information, which is automatically collected when you use our website. Third parties that are featured on our website might also gather information from you, through processes we don’t control and subject to their own privacy policies.
Personal Information
You may choose to provide us with personal information such as your name, email address, mailing address, telephone number, and credit card information when you create an account with us, subscribe to any of Down East Enterprise Inc.’s affiliated publications using our online forms, sign up to receive our email newsletters or special offers, make a purchase on our website, post a comment, contact us via email or by letter, participate in one of our promotions, or complete a survey.
You may also decide to provide us with personal information on behalf of others. For example, you might submit a person’s name and email address to purchase a gift subscription for that person through our website. If you want to send a gift subscription directly to that person, you might also submit his or her address and telephone number.
You can unsubscribe from any of our newsletters or email lists at any time by following the unsubscribe link at the bottom of each message. If you would like to update the personal information that you have provided to us, send an email to online@downeast.com. Please note that we do not honor Do Not Track requests.
Non-personal Information
We also collect non-personal information from you when you visit any of Down East Enterprise Inc.’s websites (listed above). For example, we may collect information about the type of browser you use when accessing the site, the language of your browser, and the name and version of the operating system you use. We may also collect information about your Internet Protocol address (the numerical address assigned to your computer by your internet service provider), which can sometimes be used to determine your general geographic area. We may take note of the website you visited before and after visiting a Down East Enterprise Inc. website (listed above), and the ads and links on which you click while browsing the Down East Enterprise Inc. website (listed above). If we send you an email, we may collect information about whether you open or forward that message, and whether you click on the links contained in the message.
We use several types of technologies to collect non-personal information. We use cookies, which are small text files placed on a user’s hard drive to track the use of Down East Enterprise Inc.’s websites (listed above) and collect basic information about the user’s website preferences. Cookies also authenticate a user’s identity and can prevent users from having to register or re-enter information every time they visit a website. We use cookies to gather information that helps us understand how our website is used and improve our content and ads. You can set your browser to accept or reject most cookies, or to notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you block cookies, you may not be able to access some of the website features.
We may also use technologies like web beacons to collect information. Web beacons (sometimes called “transparent GIFs,” “clear GIFs,” or “pixel tags”) embed a small, usually invisible, graphic image on a web page or in an email. When a user’s browser downloads a web beacon, a server sends a corresponding image to the user. Web beacons allow us to gather and store information such as a description of the web page a user accessed, cookies, and the time and date the page was viewed.
We may collect the identification numbers of mobile devices that are used to access our website. The identification numbers may be used to determine the physical location of users’ phones; caller ID data, which may include a phone number; information about users’ wireless carriers; the make, model and operating system of users’ devices; and information about how users navigate Down East Enterprise Inc.’s websites. With user consent, we may use precise geolocation technology such as GPS or WiFi triangulation to collect information about the exact location of the mobile device.
We may combine the information we collect through Down East Enterprise Inc.’s websites with other information that we obtain from other companies and sources, including third-party data suppliers and public databases. The information we may obtain could include your name, mailing address, email address, telephone number, demographic data (such as your age, gender, and income level), your interests and purchase behavior, your posts and submissions to public forums, websites you visited, and advertisements you have viewed.
What do we do with information we collect?
We use personal information to fulfill subscriptions and purchases, respond to inquiries, notify winners of our sweepstakes or contests, offer products or services we believe may be of interest to our users, and customize the websites’ content and advertisements. We may also use personal information to prevent activities that could violate Down East Enterprise Inc.’s rules or the law. If you submit a comment or letter to us, we may publish that comment or letter, along with your name, city or town of residence, and other information that you provide to us. We will ask for your consent before using personal information for other purposes. Your consent is not a condition of using a Down East Enterprise Inc. website (listed above).
We use non-personal information to understand the demographics and interests of visitors to our website, so that we can improve the site’s design and content. We may also use this information to administer our website and to diagnose and solve problems.
In some cases, we may share personal or non-personal information with Down East Enterprise Inc. affiliates or third parties. For example, we use a third party vendor to store credit card information that is submitted to us. If we co-sponsor a promotion with another company, we may share information you submit to enter the promotion with the co-sponsor.
We may also share general demographic information about the visitors to our website with advertisers, so that we can provide relevant content to our visitors. In doing so, we will not provide information that is traceable to any particular visitor. We will never sell or rent your personal information to unaffiliated third parties for their email marketing purposes without your consent.
Finally, we may share personal and non-personal information with others if we are authorized to do so; to comply with a court order or government investigation, subpoena, or inquiry; if we believe in good faith that it is required by law; to protect the rights of Down East Enterprise Inc., users of the websites, or the public; to prevent or trace abuses of the website; or as part of a sale or other disposition of our assets (including our membership and/or customer records).
Do others collect information on Down East Enterprise Inc.’s websites (listed above)?
Information collected by our vendors. We may work with vendors to send emails, fulfill subscription orders and other purchases, provide features on our website, target and serve ads, and gather analytics about visitors to our website. These vendors may use their own cookies, web beacons, and similar technologies to collect navigation information that they may use, sometimes in conjunction with information gathered through other websites. To enable our vendors to perform their tasks, we may share your information with them. We will share your personal information only when it is necessary for the vendor to complete its task, and we will otherwise only share your information in aggregate or in an encrypted format.
Information collected by social media companies. You can access various social media features through Down East Enterprise Inc.’s websites (listed above). For example, the “like” button on our sites allow you to like content through your Facebook account. When you the like button and other social media features, the company that operates the feature may collect information about your browser, device, and online activity through its own tracking technologies and subject to its own privacy policy.
Information collected by website users. We encourage you to be cautious about revealing personal information in the interactive sections of Down East Enterprise Inc.’s websites (listed above) and related social media platforms. Information you post may be collected and used by others, and you should have no expectation of privacy in such information.
Information collected by advertisers. Third party advertisements that appear on Down East Enterprise Inc.’s websites (listed above) are sometimes delivered to you directly by the advertisers. The advertisers may automatically receive your IP address when you receive their ads. They may also download cookies to your computer, or use other technologies to measure the effectiveness of their ads and to personalize their content. We do not have access to or control of the cookies placed by the third party advertisers, and we do not give them access to information that we collect and store about visitors to our website.
Hyperlinks. We may post links to websites owned and operated by others. We do not endorse and cannot control the actions of the owners of other websites, and we are not responsible for their use of your information. Please take the time to educate yourself about the privacy policy and terms of use of any website that you visit.
Is my information secure?
We use commercially reasonable physical, electronic, and managerial procedures to protect the information we collect. We cannot, however, guarantee that the information will remain permanently secure. It’s possible that technical problems could cause your information to be lost, or that the information could be stolen from our databases. Down East Enterprise Inc. is not responsible for any such loss, theft, or any other security breach.
Children’s Online Privacy
Down East Enterprise Inc.’s websites (listed above) are not intended for anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act (“COPPA”), Down East Enterprise Inc. does not knowingly collect personal information from children through this website. Minors under the age of 13 should not register for any services or provide us with their names, email addresses, phone numbers, or other information. Minors between the ages of 13 and 17 must obtain the permission of their parents or legal guardians before making purchases on our website. If you have concerns about children’s privacy issues, please contact us at online@downeast.com.
California Privacy Rights
If you are a California resident, you have the right, under California Civil Code Section 1798.83, to request and obtain from us, once a year and free of charge, a list of the third parties to whom we have disclosed personal information for their direct marketing purposes in the prior calendar year. Please email requests for such information to online@downeast.com.
- You may update, collect, or delete information about you at any time by logging in to your online account and modifying your information, or if you do not have an account, view/update your information and marketing settings, and opt-out of email communications here: https://downeast.com/newsletter-subscription/ (Down East, Down East Shop, Retire to Maine, Down East Adventures), http://mainehomes.com/newsletters/ (Maine Homes), https://shootingsportsman.com/email-preferences/ (Shooting Sportsman, Shooting Sportsman Shop) or email online@downeast.com.
- We will retain personal data we process on behalf of our customers as directed by paying customers. Down East Enterprise Inc. will retain this information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
- Upon request, Down East Enterprise Inc. will provide you with information about whether we hold, or process on behalf of a third-party, any of your personal information that we are aware of. To request this information, email online@downeast.com.
- You may opt-out of receiving promotional and newsletter emails from Down East Enterprise Inc. by following the opt-out instructions provided in those emails. You may also opt-out of email communications by emailing us at online@downeast.com with your specific request. If you opt out, we may still send you non-promotional communications, such as alerts and notices related to your access to or use of Down East Enterprise Inc.’s services or those about your online account or our ongoing business relations.
- We never receive any information from our customers unless you expressly choose to share it with us. Our legal basis for collecting information from our customers is part of a paid-subscription agreement and/or free or paid online content agreement based on customers’ legitimate interest in receiving information and products from Down East Enterprise Inc.
- We use cookies to gather information that helps us understand how our website is used and improve our content and ads. You can set your browser to accept or reject most cookies, or to notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you block cookies, you may not be able to access some of the website features. Contact online@downeast.com with questions.
Terms of Service
OVERVIEW
This website is operated by Down East Shop. Throughout the site, the terms “we”, “us” and “our” refer to Down East Shop. Down East Shop offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Down East Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Down East Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at shop@downeast.com.
