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F.A.Q.

Hours

What are your business hours?

We are in the office Monday-Friday from 9am-4pm. 

Can I shop in person?

We are not offering in person shopping at this time. However, if you are local, please select local pick up at check out, and we will arrange a time for you to pick up your order.

Orders & Products

Can I make changes to my order?

Once you submit your order, it cannot be changed or canceled online. Please call us at 1-800-766-1670 or use our contact form.

My item is a gift, and I don't want the gift recipient to see prices. Can you take the prices off of the packing slip?

All of our packing slips include an itemized list without prices. 

Can I include a gift message?

Yes, you can include a gift message or order notes at checkout.

Do your prices change?

Yes, prices are subject to change.

Will I be charged sales tax?

We collect sales tax on orders shipping to a Maine address or being picked up in store. 

What do I do if I received a damaged item or my order is lost in shipping?

Each case is different, so please use our contact form or call us at 1-800-766-1670.

In Store Pick Up

How does in store pick up work?

If you’re close to our shop in Rockport, you can select “In-Store Pick-Up” instead of “Flat Rate” at checkout. We will email you the next business day to set up a pick up time between Monday-Friday 9am-4pm

We are located at:

Down East Shop
680 Commercial Street (Route 1)
Rockport, ME 04856

Shipping & Tracking

How much do you charge for shipping?

Domestic: We have a flat rate shipping fee of $7 for orders with a subtotal under $15 and $10 for orders over $15.

International: Shipping is order dependent and will be calculated at checkout. 

Is there a place to write delivery instructions?

If you leave delivery instructions in the comment section at checkout, we can write them on the package, but we cannot guarantee that USPS or UPS will follow them.

What shipping service(s) do you use?

We ship orders via USPS or UPS. If you do not receive mail via USPS at your address, please let us know in the comment section of your order so that we will ship it via UPS.

When will my order ship?

We do our best to ship all orders the next business day, but it may take us a few days during the winter holiday season. Please allow up to 2 weeks processing time for Down East prints and posters. 

How do I track my package?

Once your order is shipped, you will receive an email with the tracking information/link listed.

How do I change my shipping address?

If your order has not shipped yet, we will be able to change it manually. Please call us 1-800-766-1670 or use our contact form to let us know. 

Returns

How do I initiate a return?

Please indicate the reason why you are returning your item(s) on the provided packing slip and include it with your shipment. Please note that we do not accept returns of t-shirts or hats. You can ship items back to us at the following address:

Down East Shop
Returns Department
680 Commercial Street
Rockport, ME 04856

Can I exchange an item?

Please contact us via our contact form or call us at 1-800-766-1670.

How long is the return window?

We have a 90 day return window for unused/ unopened items.

When will I receive my refund?

Once we receive your item(s), we will initiate the refund, but it can take up to two weeks for the refund to appear on your credit card statement. If you used PayPal, you should see the refund sooner. 

Please note that we cannot refund shipping costs.

Maine Makers

Are all of your products Maine made?

Most, but not all, of our products are Maine made, but all are Maine inspired and designed in Maine. 

I'm a Maine maker, and I would like to be included in your shop. What is that process like?

Please use our contact form to send us info about your business. We’d love to see photos of your work, too. However, please know that we are not always able to take on new makers into the shop.

Contact

Please call 1-800-766-1670 and select 4 for the shop. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

Our mailing address is

Down East Enterprise
680 Commercial Street
Rockport, ME 04856

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