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Frequently Asked Questions
What do you charge for shipping?
Shipping methods include USPS or UPS. The specific options will be listed in the checkout process along with prices. Shipping is based on the combined weight of the products being purchased and the shipping address.
When will my order ship?
Orders ship on the next business day.
How do I track my package?
Once your order is shipped, you will receive an email with the tracking information/link listed.
How does In-Store Pick-Up work?
If you’re close to our shop in Rockport, you can save a little cash by selecting “In-Store Pick-up” instead of having your order shipped to you.Once you’re order is complete, you can come to our shop, during our normal business hours, with your receipt and pick up your items.As a courtesy, please pick up your items within one week of your purchase.
Down East Shop
680 Commercial Street (Route 1)
Rockport, ME 04856
Open Monday – Friday 9:00am – 4:30pm (except major holidays)
What payment types do you accept?
Visa, MasterCard, American Express, Discover, and PayPal.
Do your prices change?
Yes, prices are subject to change.
How do I make changes to my order?
Once you submit your order, it cannot be changed or canceled online; however, please call us at 1-800-766-1670 immediately (EST M-F 8:00 am – 5:00 pm) and if the order has not shipped, we can manually adjust it prior to shipping.
Am I charged sales tax?
We collect sales tax on orders shipping to a Maine address.
Is there a number I can call?
1-800-766-1670.
What is your mailing address?
Down East Enterprise
PO Box 679
Camden, ME 04843