Frequently Asked Questions

For information about returns or refunds, please call us as soon as possible at: 1-800-766-1670.

Orders and Products

Can I include a gift message in my order?

Yes, you can leave a brief gift message in the comment section of your order. 

Do your prices change?

Yes, prices are subject to change.

What payment types do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I make changes to my order?

Once you submit your order, it cannot be changed or canceled online. However, please call us at 1-800-766-1670 and select 4 for the shop immediately (EST M-F 8:00 am – 4:00 pm) or contact us here

Am I charged sales tax?

We collect sales tax on orders shipping to a Maine address or being picked up in store. 

Shipping & Tracking

Is there a place to leave delivery instructions?

If you leave delivery instructions in the comment section, we can write them on the package, but we cannot guarantee that USPS or UPS will follow them.

What do you charge for shipping?

We have a flat rate shipping fee of $7 for orders with a subtotal under $15 and $10 for orders over $15.

What shipping service do you use?

We ship orders via USPS or UPS. If you do not receive mail via USPS at your address, please let us know in the comment section of your order so that we will ship it via UPS.

When will my order ship?

We do our best to ship all orders the next business day, but it may take us a few days during the winter holiday season. Please allow up to 2 weeks processing time for Down East prints and posters. 

How do I track my package?

Once your order is shipped, you will receive an email with the tracking information/link listed.

How do I change my shipping address?

If your order has not shipped yet, we will be able to change it manually. Please contact us here or call us at 1-800-766-1670 and select 4 for the shop to let us know. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

In-Store Pick-Up

How does In-Store Pick-Up work?

If you’re close to our shop in Rockport, you can select “In-Store Pick-Up” instead of “Flat Rate” at checkout. We will email you the next business day to set up a pick up time between Monday-Friday 8:30am-4pm

 

We are located at:

Down East Shop
680 Commercial Street (Route 1)
Rockport, ME 04856

When are my items available for pick up?

Items are available for pick up between 8:30am-4pm Monday-Friday.

Can I shop in person?

At this time, we are only offering online shopping, and our showroom is closed. 

Returns

How do I return item(s)?

Please indicate the reason why you are returning your item(s) on the provided packing slip and include it with your shipment. Please note that we do not accept returns of t-shirts or hats. You can ship items back to us at the following address:

Down East Shop
Returns Department
680 Commercial Street
Rockport, ME 04856

When will I receive my refund?

Once we receive your item(s), we will initiate the return, but it can take up to two weeks for the return to appear on your credit card statement. If you used PayPal, you should see the return sooner. 

I received a damaged item. What should I do?

Please contact us here or call us at 1-800-766-1670 and select 4 for the shop. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

Maine Makers

Are all of your products Maine made?

Most of our products are Maine made, but all are Maine inspired. Please find a complete list of current Maine Makers in our shop here.

I’d like to ask about having my products in the shop. Who do I contact?

Please contact us here with details about your business. We’d love to see photos of your work, too. However, please know that we are not always able to take on new makers into the shop.

How to Contact Us

What number can I call to reach the shop?

Please call 1-800-766-1670 and select 4 for the shop. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

What is your mailing address?

Down East Enterprise
PO Box 679
Camden, ME  04843