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Frequently Asked Questions
What do you charge for shipping?
Shipping methods include USPS or UPS. The specific options will be listed in the checkout process along with prices. Shipping is based on the combined weight of the products being purchased and the shipping address.
When will my order ship?
We try to ship orders the next business day. We are closed most Federal Holidays.
How do I track my package?
Once your order is shipped, you will receive an email with the tracking information/link listed.
What payment types do you accept?
Visa, MasterCard, American Express, Discover, and PayPal.
Do your prices change?
Yes, prices are subject to change.
How do I make changes to my order?
Once you submit your order, it cannot be changed or canceled online; however, please call us at 1-800-766-1670 immediately (EST M-F 8:00 am – 5:00 pm) and if the order has not shipped, we can manually adjust it prior to shipping.
Am I charged sales tax?
We collect sales tax on orders shipping to a Maine address.
Is there a number I can call?
1-800-766-1670.
What is your mailing address?
Down East Enterprise
PO Box 679
Camden, ME 04843