Yes, you can leave a brief gift message in the comment section of your order. 

All of our packing slips include an itemized list without prices. 

Yes, prices are subject to change.

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Once you submit your order, it cannot be changed or canceled online. However, please call us at 1-800-766-1670 and select 4 for the shop immediately (EST M-F 8:00 am – 4:00 pm) or contact us here. 

We collect sales tax on orders shipping to a Maine address or being picked up in store. 

If you leave delivery instructions in the comment section, we can write them on the package, but we cannot guarantee that USPS or UPS will follow them.

We have a flat rate shipping fee of $7 for orders with a subtotal under $15 and $10 for orders over $15.

We ship orders via USPS or UPS. If you do not receive mail via USPS at your address, please let us know in the comment section of your order so that we will ship it via UPS.

We do our best to ship all orders the next business day, but it may take us a few days during the winter holiday season. Please allow up to 2 weeks processing time for Down East prints and posters. 

Once your order is shipped, you will receive an email with the tracking information/link listed.

If your order has not shipped yet, we will be able to change it manually. Please contact us here or call us at 1-800-766-1670 and select 4 for the shop to let us know. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

If you’re close to our shop in Rockport, you can select “In-Store Pick-Up” instead of “Flat Rate” at checkout. We will email you the next business day to set up a pick up time between Monday-Friday 8:30am-4pm. 

We are located at:

Down East Shop
680 Commercial Street (Route 1)
Rockport, ME 04856

Items are available for pick up between 8:30am-4pm Monday-Friday.

At this time, we are only offering online shopping, and our showroom is closed. 

Unopened, unused products may be returned within 90 days. There is no restocking fee, but we are unable to offer complementary return shipping. 

Please note that we do not accept returns of t-shirts or hats.

If it has been longer than 90 days, please reach out, and we will address the situation on an individual basis. 

Please indicate the reason why you are returning your item(s) on the provided packing slip and include it with your shipment. You can ship items via USPS or UPS back to us at the following address:

Down East Shop
Returns Department
680 Commercial Street
Rockport, ME 04856

Once we receive your item(s), we will initiate the return, but it can take up to two weeks for the return to appear on your credit card statement. If you used PayPal, you should see the return sooner. 

Please contact us here or call us at 1-800-766-1670 and select 4 for the shop. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

Most of our products are Maine made, but all are Maine inspired. Please find a complete list of current Maine Makers in our shop here.

Please contact us here with details about your business. We’d love to see photos of your work, too. However, please know that we are not always able to take on new makers into the shop.

Please call 1-800-766-1670 and select 4 for the shop. If we are unable to take your call, please leave a message, and we will get back to you as soon as possible. 

Down East Enterprise
PO Box 679
Camden, ME  04843