For information about returns or refunds, please call us as soon as possible at: 1-800-766-1670.

Frequently Asked Questions

What do you charge for shipping?

We ship orders via USPS or UPS. We have a flat rate shipping fee of $7 for orders with a subtotal of $15 and under, and $10 for orders over $15.

When will my order ship?

We try to ship all orders the next business day unless a product is noted differently.

How do I track my package?

Once your order is shipped, you will receive an email with the tracking information/link listed.

How does In-Store Pick-Up work?

If you’re close to our shop in Rockport, you can save a little cash by selecting “In-Store Pick-Up” instead of having your order shipped to you. We will call you the next business day to set up a pick up time. 

We are located at:
Down East Shop
680 Commercial Street (Route 1)
Rockport, ME 04856

What payment types do you accept?

Visa, MasterCard, American Express, Discover, and PayPal.

Do your prices change?

Yes, prices are subject to change.

How do I make changes to my order?

Once you submit your order, it cannot be changed or canceled online; however, please call us at 1-800-766-1670 immediately (EST M-F 8:00 am – 5:00 pm) and if the order has not shipped, we can manually adjust it prior to shipping.

Am I charged sales tax?

We collect sales tax on orders shipping to a Maine address.

What is your mailing address?

Down East Enterprise

PO Box 679

Camden, ME  04843